Chatting to your customers using Facebook Customer Chat will give them the opportunity to ask their questions from everywhere, at any time they like. However, it is not always the most practical thing to do for your support office, since they have to switch between Facebook and Magento 2 all the time. The Facebook Customer Chat extension integrates Facebook Customer Chat into your Magento 2 store, which will give you a perfect overview of all incoming questions. This will save a lot of time, since you do not need to check Faceobook all the time, but can just keep looking at your Magento 2 window. Moreover, this extension helps you to retrieve the corresponding order for every customer, so you can more efficiently resolve problems. This will optimize your support office. In addition, you can customize all features of the chat window, set opening times and configure automatic responses and overdue times, until everything perfectly fits your preferences.