Allow your customers to ask their questions everywhere, at any time they like.
Easily get an overview of your chats and the corresponding orders, saving time and improving efficiency.
Configure your chat window, opening times, automatic responses and so much more.
Chatting to your customers using Facebook Customer Chat will give them the opportunity to ask their questions from everywhere, at any time they like. However, it is not always the most practical thing to do for your support office, since they have to switch between Facebook and Magento 2 all the time. The Facebook Customer Chat extension integrates Facebook Customer Chat into your Magento 2 store, which will give you a perfect overview of all incoming questions. This will save a lot of time, since you do not need to check Faceobook all the time, but can just keep looking at your Magento 2 window. Moreover, this extension helps you to retrieve the corresponding order for every customer, so you can more efficiently resolve problems. This will optimize your support office. In addition, you can customize all features of the chat window, set opening times and configure automatic responses and overdue times, until everything perfectly fits your preferences.
Using the Facebook Customer Chat extension, your Facebook Customer Chat messages will come in via Magento 2, allowing you to keep a perfect overview. Moreover, the extension automatically retrieves all orders made by the customers you are chatting to, so you can more easily resolve their problems. The Magento 2 chat screen also offers the possibility to search for orders if necessarily, while you can keep looking at the chat. This will make using Facebook Customer Chat much more easy, optimizing your support office.
The Magento 2 Facebook Customer Chat extension allows you to set opening times for your support office. If a customer tries to chat to you outside of those times, you can set a message which will be send to them automatically, for example: “Thank you for your question. We are opened from 9:00-17:00 and will respond as soon as possible”. The opening times and messages sent can be configured for every day of the week, such that a customer will on, for example, Saturday get a message like: “Thank you for your question. We will be closed for the weekend, but reopen on Monday, and then we will respond to your question.”. You can also set a general message, which will be shown if you do not give message for a specific day, which eases the setup of the extension.
You can also enable an option called Auto Reply, which will send a message to a customer who has been waiting for an answer for a while. For example, if a customer has been waiting for five minutes, you can automatically send him a message like “Thank you for your question. We will respond as soon as we can”. The precise text of the message and the time until it is sent can be configured until everything perfectly fits your preferences. Moreover, if a ticket has been waiting for too long, you can automatically give it the special status “overdue” after some time, and set a special message to be sent to those customers. For example, if somebody still does not have a response after ten minutes, you can send a message like “Thank you for your question. At the moment, our support office is really busy, but we will respond as soon as possible.”. Both Auto Reply and Ticket Statuses only work during the opening times of your store.
In addition to everything we already mentioned, the Facebook Customer Chat extension also has the following features:
Clear Facebook Messenger Inbox
In Magento 2, you will get a perfect overview of all open, closed and overdue tickets. Every time a new message comes in, it will be indicated in the top of your screen: you do not miss anything.
Logged in and logged out greeting messages
Set a welcome message for customers who are either logged in on Facebook or not.
Set greeting dialogs.
Decide whether the greeting message is displayed or not (with also the option to hide it after some time), and when it will appear to the customer.
Customize the chat window.
Set the color style.
Moneybird Magento 2 koppeling